GENERAL
What services do you offer?
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We provide cleaning and property care across four areas: Hospitality, Commercial, Domestic and Marine.
Hospitality covers guest-ready changeovers, cover and ongoing operational support.
Commercial covers routine workplace cleaning, deep cleans and one-off projects.
Domestic services include Fortnightly Resets, Monthly Resets, Pre-Move-In Deep Cleans, End of Tenancy & Handover Cleans and After-Builders & Renovation Cleans.
Marine covers interior and accessible exterior cleaning for boats and vessels.
What areas do you cover?
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We operate across Oban, Fort William and the surrounding areas on the West Coast of Scotland. If you're unsure whether we cover your area, just get in touch — send us a message or email and we'll let you know.
Yes — we hold public liability insurance. Details are available on request.
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Are you insured?
GETTING STARTED
How do I get a quote?
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Book a quote call through our website or contact us directly by phone or email. We'll discuss your property, the work you need and provide a written quotation before any booking is confirmed.
Do you need to visit before giving a quote?
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For most services we can quote based on photographs and information you provide. For larger or more complex properties we may arrange a walk-through assessment. A £20 deposit is required to book a walk-through, which is deducted from your first service if you go ahead.
BOOKING & PAYMENT
When do I need to pay?
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Payment is due no later than the day before your service. You can pay at any time before that — we just require cleared payment by end of day the day prior. If payment hasn't been received by that deadline, we treat the booking as cancelled.
How do I pay?
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Our preferred payment method is bank transfer. You'll receive our bank details on your invoice and simply transfer the required amount. Cash payments are accepted for certain clients but must be agreed in writing in advance — please discuss this with us at the time of booking.
What happens if I need to cancel?
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Please let us know as soon as possible. Cancellation charges apply depending on how much notice you give — up to 30% with 28 or more days' notice, up to 50% with 14–27 days, up to 75% with 7–13 days, and up to 100% with fewer than 7 days. Any deposit already paid counts towards the charge.
Is there a minimum commitment for regular services?
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Ongoing domestic services have a three-month minimum term. After that, either side can end the arrangement with four weeks' written notice. Hospitality and commercial minimum terms are set out in the individual proposal.
THE SERVICE
What days and hours do you work?
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We are available seven days a week. Hours depend on the service and the agreed scope of work — for example, emergency hospitality cover is available to partnership clients outside of standard hours. Your availability requirements will be discussed and confirmed at the time of booking.
Do you bring your own equipment and supplies?
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Yes — we supply everything needed to carry out your service. Eco-friendly product options are available on request.
How many cleaners will attend?
This depends on the property, the scope of work, the size of the space and any time constraints. We require a minimum of two cleaners per clean for safety reasons. Larger properties or more complex jobs may require a bigger team. For commercial cleans carried out during evening or dark hours, we send a minimum of three cleaners as a safety precaution.
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Is travel included in the price?
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Yes — travel costs are factored into your quotation. There are no additional travel charges on top of the price you've been quoted.
All team members go through our internal training programme, covering our standards, processes and how to handle a range of situations. Where staff will be working with or around vulnerable individuals, we ensure they are DBS checked before doing so.
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Are your staff vetted?
Do you report on the condition of the property?
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Yes. Any visible damage, maintenance concerns or issues noticed during a service are reported back to you clearly.
Do you take photographs?
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We may take photographs to record the condition of the property, completed work and any concerns. We will not use identifiable spaces or belongings in marketing without your separate permission.
HOSPITALITY
Do you work seven days a week for hospitality clients?
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Yes — hospitality doesn't follow a Monday to Friday schedule and neither do we. Availability is agreed as part of your service scope.
Can you cover last-minute or emergency changeovers?
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Yes — Hospitality Cover is specifically designed for short-notice and emergency situations. Getting your dates to us as early as possible gives us more flexibility and can make cover more cost-effective, but we understand that hospitality doesn't always give much warning.
Is there a surcharge for same-day changeovers?
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If same-day changeovers are a regular part of your operation, they can be included in your quotation at no additional charge. If a same-day changeover falls outside your agreed scope — for example, it happens irregularly and wasn't part of your original quotation — a surcharge of 12% of your original changeover booking cost applies.
Do you manage linen and consumables?
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Yes — for hospitality services we can manage linen processing, laundry coordination, consumables replenishment and guest essentials setup. What's included will be agreed and confirmed in your quotation.
Can you manage multiple properties?
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Yes — our service scales from a single property to a full portfolio.
DOMESTIC
What is a Reset Clean?
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A Reset is a thorough, room-by-room clean that goes beyond everyday tidying — covering surfaces, fixtures, fittings, floors, skirting boards, window sills and detail areas on a consistent checklist. It's designed to bring everything back to a proper standard on a regular basis.
What's the difference between a Reset and a Deep Clean?
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A Deep Clean is more intensive — going inside cupboards, appliances and hard-to-reach areas, tackling built-up grime throughout the property. It's recommended as a starting point before regular services begin, or as a one-off when a home needs more thorough attention.
Is there a surcharge for same-day changeovers?
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If same-day changeovers are a regular part of your operation, they can be included in your quotation at no additional charge. If a same-day changeover falls outside your agreed scope — for example, it happens irregularly and wasn't part of your original quotation — a surcharge of 12% of your original changeover booking cost applies.
Do you manage linen and consumables?
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Yes — for hospitality services we can manage linen processing, laundry coordination, consumables replenishment and guest essentials setup. What's included will be agreed and confirmed in your quotation.
Can you manage multiple properties?
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Yes — our service scales from a single property to a full portfolio.
MARINE
What does your marine service cover?
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We clean vessel interiors and accessible exterior areas. Each service is scoped individually based on the vessel, berth and agreed tasks. Marine services do not include navigation, mechanical or electrical work, hull work, antifouling or repairs.
What if the weather is bad on the day?
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If weather, boarding conditions or access make a visit unsafe, we will postpone and arrange another date with you.